This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access our website (the “Site”) or use our services. By using the Site or registering for our services, you agree to the practices described below.

Personal information: any information that identifies an individual or can reasonably be linked to an individual (e.g., name, email address, contact information, payment information).
Usage data: data collected automatically when you use the Site, such as your IP address, device or browser type, pages visited, date and time of access, referring URL, etc.
We / Our / Us: the operator of the Site and the center.
You / Your: any person who visits the Site or uses our services (visitor, member, user).

We collect the information you voluntarily provide when you:
sign up for a membership or group classes;
use our booking system;
contact us or fill out a form.

When you make a payment, certain payment or billing information may be collected, depending on the requirements of the payment service provider used. We also automatically collect certain usage data when you browse the Site. Finally, the Site may rely on third-party tools (website builder, booking system, member management system, analytics tools), which may use cookies or similar technologies to ensure the proper functioning of the services.

Information is collected in particular:
through the forms you complete (registration, booking, contact, membership);
automatically, through cookies, analytics tools, server logs, or similar technologies while you browse;
through third-party services we use for hosting, member management, booking, or payment processing, in accordance with their own privacy policies.

We use your personal information to:
provide and manage our services (memberships, classes, bookings, registrations);
communicate with you (confirmations, updates, notifications, support);
process payments related to the services offered;
maintain, analyze, and improve the Site and the user experience;
ensure the security of the Site and prevent abuse, fraud, or unauthorized access;
comply with our legal and contractual obligations.

We may use cookies or similar technologies to:
enable the operation of the Site and the booking system;
remember certain preferences;
analyze Site usage and improve performance.
Where required by law, your consent will be requested before using non-essential cookies.
You may adjust your browser settings to refuse or delete cookies, but some features of the Site may then be limited.

We do not sell your personal information.
However, we may share certain information with:
service providers essential to operating the Site and delivering our services (hosting, member management, booking, payment, analytics), and only to the extent necessary;
competent authorities, where required by law or legal obligation;
third parties, only with your explicit consent.

We retain personal information only for as long as necessary for the purposes for which it was collected, including managing your membership, your bookings, or meeting our legal obligations.

When this information is no longer required, it is securely deleted or anonymized.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, or modification. However, no method of transmission or electronic storage is completely secure.

Depending on applicable laws, you may have the following rights:
Access: obtain a copy of the personal information we hold about you;
Rectification: request correction of inaccurate or incomplete information;
Deletion: request deletion of your information, where permitted by law;
Objection or restriction: object to certain processing activities or request that they be limited;
Withdrawal of consent: withdraw your consent for non-essential processing;
Portability: obtain your information in a structured format, where applicable.
To exercise these rights, please contact us using the details below.

In some cases, your personal information may be processed or hosted outside your jurisdiction. When this happens, we take reasonable steps to ensure an adequate level of protection, in accordance with applicable laws.

The Site and services are not intended for minors, unless otherwise stated. We do not knowingly collect personal information from minors. If you believe that information about a minor has been collected, please contact us so that we can delete it promptly.

We may update this Privacy Policy at any time. Any changes will be posted on this page with a revised updated date. We encourage you to review this policy periodically.

For any questions, requests, or concerns regarding this policy or your personal information, you may contact us at:

Email: info@gymlevestiaire.com

This policy is intended to comply with applicable personal information protection laws, including Canadian provincial and federal laws, notably Law 25 (Quebec), where applicable.